Contact Us
This page explains how to get in touch with the editorial team behind Online Casinos, what we can realistically help with, and where a different route will get you an answer faster. Most messages we receive come from UK players asking about payout speeds at the casino sites we cover, so that is where this page puts most of its detail.
What to send us — and what we can act on
We are a comparison and review site, not a gambling operator. We hold no player accounts, cannot see your balance, cannot release a pending withdrawal and cannot reverse a self-exclusion. Knowing that up front saves everyone time.
| Your query | Best route | Typical outcome |
|---|---|---|
| A withdrawal at a casino is slower than advertised | Contact the casino's own support first, then tell us | We log it against our notes for that brand and re-check the terms |
| A bonus term on this site looks wrong or out of date | Message us with the page and the brand | We verify against the operator's current terms and correct the page |
| Account locked, verification stuck, money missing | The operator, then its independent dispute service | We cannot intervene in individual accounts |
| You want to limit or stop your gambling | See our responsible gambling guidance | Tools, limits and support organisations |
| Commercial or partnership enquiry | Message us, marked as commercial | Passed to the business side, kept away from the editorial desk |
When you write, include the brand name, the page you were reading, the date, and — for payout complaints — the payment method you used and how long you waited. Never send us passwords, full card numbers or copies of your ID. We do not need them and we do not want them.
Why we're worth writing to about payout speed
Withdrawal speed is the thing readers complain about most and the thing operators describe most vaguely. "Instant" usually means the casino's internal approval step, not the moment funds land in your bank. Reader reports are how we catch the gap between an advertised timeframe and a real one, because we do not test accounts ourselves — we research operator terms, verify what is published, and weigh what players tell us.
How commission works here
Online Casinos may earn a commission when a reader opens an account through a link on this site. That is how the site is funded. It does not buy a position, a rating or a kind word: our order and our editorial scores are set by the review desk, and every brand we recommend carries at least one stated drawback. If you believe a review reads like an advert, that is exactly the sort of message we want.
Three brands readers ask about most
These three generate the bulk of our inbox, so here is the short version of our position on each. Full detail sits on the relevant review pages.
Betmica — top rated, biggest headline number
Betmica holds our highest editorial rating at 10.0, largely on the breadth of its slots offering and the clarity of its cashier. Its welcome offer is a 570% match up to £5,700 plus 270 free spins, available to new accounts only and subject to a qualifying deposit, wagering requirements and expiry dates set out in the operator's terms. The limitation worth flagging: a percentage that large is built around a staged deposit structure, and the wagering attached to it takes real time to clear. If your priority is getting a modest win out quickly, a smaller bonus — or none at all — will usually reach your bank sooner.
Kikibet — strong free-spin allocation
Kikibet sits at 9.9 and earns its place through a generous spin allocation alongside its cash match: 350% up to £5,555 and 300 free spins for new players, again subject to qualifying deposit, wagering and time limits. It is a reasonable pick for slots-led players who want a long runway. The drawback is the same trade-off in a different shape — free spins typically carry their own wagering and a cap on convertible winnings, so the headline count matters less than the cap. Read that clause before you claim.
Betninja — the simpler offer
Betninja is rated 9.8, and it is on this page precisely because its welcome offer is easier to read: £1,000 bonus and 100 free spins to all new players, with the usual new-customer eligibility, wagering and expiry conditions. For someone who wants a bonus they can actually finish, a flat cash figure beats a four-digit percentage. The limitation is reach — a £1,000 ceiling will not interest high-stakes players, who tend to look at packages like WinnerIsland's welcome bonus up to €1,000 plus 100 free spins or Zombillion's 250% up to £4,000 with 200 free spins instead.
Where the rest sit
| Brand | Editorial rating | Headline welcome offer (new players, terms apply) |
|---|---|---|
| Betmica | 10.0 | 570% up to £5,700 + 270 free spins |
| Kikibet | 9.9 | 350% up to £5,555 + 300 free spins |
| Betninja | 9.8 | £1,000 bonus + 100 free spins |
| WinnerIsland | 9.8 | Up to €1,000 + 100 free spins |
| Zombillion | 9.7 | 250% up to £4,000 + 200 free spins |
| Smash Casino | 9.7 | 600% up to €10,000 slots package |
| Nightluck | 9.7 | 805%, €6,400 + 280 free spins |
| CoinPoker | 9.7 | 150% up to $2,000 |
| Rivo | 9.7 | 1000% up to €10,000 + 25% cashback |
| Daytonaspin | 9.6 | 255% up to £4,500 + 255 free spins |
Ratings are our own editorial scores, not customer review averages. Offers shown in euros or dollars are converted at the operator's cashier rate, which can move the sterling value of both the bonus and any cap.
Money questions we get asked constantly
Taking part costs whatever you deposit, plus whatever the payment route adds. Most UK-facing sites set a minimum deposit in the £10 to £20 range, and many bonus offers require a qualifying deposit at or above that floor — depositing less than the qualifying amount is the single most common reason a welcome bonus fails to appear.
- Debit cards — the default in the UK. Deposits are near-instant; payouts commonly take a couple of working days once approved. Credit cards cannot be used for gambling in Great Britain.
- E-wallets — usually the quickest route back out, because the casino pushes to the wallet rather than the banking system. Note that some operators exclude e-wallet deposits from bonus eligibility.
- Bank transfer — reliable, slower, occasionally the only option above a certain withdrawal size.
- Pay-by-bank / open banking — fast in, and increasingly fast out where the operator supports it.
- Cryptocurrency — offered by some brands, including CoinPoker, whose welcome offer is quoted in dollars. Timings depend on network conditions, and value can move between request and receipt.
Two timings matter and they are not the same: the operator's internal review of your withdrawal, and the transfer itself. A casino advertising fast payouts is usually describing the first. Pending or reversal periods, weekend processing gaps, daily and monthly withdrawal caps, and a completed identity check all sit between you and the money. Withdrawal fees are uncommon at UK-facing sites but not unheard of on certain routes — check the cashier page, not the marketing page.
What you can play, in plain terms
- Slots — the bulk of every library here, from simple three-reel games to jackpot and bonus-buy titles where those are permitted.
- Table games — roulette, blackjack, baccarat and casino poker in software form, typically the fastest games to play and often the most restricted under bonus wagering rules.
- Live dealer — streamed tables with real croupiers, plus game-show formats. Higher minimum stakes, and frequently excluded from wagering contribution.
- Poker and specialities — CoinPoker is poker-led rather than slots-led, which changes both the bonus structure and how you should judge it.
Games come from third-party studios rather than the casinos themselves, and the same titles appear across many brands. That is worth remembering when a site claims a game is exclusive.
The other products these operators run
Several brands on this list operate more than a casino. Sportsbooks, virtual sports, bingo and poker rooms often sit behind the same login and the same wallet, but they rarely share the same promotions — a casino welcome bonus normally cannot be wagered on sports, and sportsbook free bets do not convert to slot spins. Withdrawal handling can also differ between products within one account. If you intend to use both sides, ask the operator's support how a mixed balance is treated before you deposit.
Who can play, and what protects you
Online gambling in Great Britain is regulated, and operators serving the market are required to hold a licence for it. You must be 18 or over, and every licensed site must verify your identity, age and address before you withdraw — typically through documents uploaded at registration. Completing that check early is the most effective thing you can do to speed up a first payout.
Licensed UK sites must also offer deposit limits, time-outs, reality checks and self-exclusion, and must handle complaints through an independent dispute resolution service if they cannot settle with you directly. Not every brand marketed to UK players operates under a British licence; some sit outside the GAMSTOP scheme, which changes the protections and the exclusion tools available to you. We cover that distinction separately on our page about casinos not on GAMSTOP, and our terms of use set out the limits of what this site publishes. Before you register anywhere, check the licensing statement in the site's footer and confirm it applies to players in your country.
Offline versus online, briefly
Readers often ask why we cover online play at all. The practical advantages are real: far wider game choice than any venue can hold, stake levels starting lower, published return-to-player figures you can read before you play, deposit and loss limits you can set yourself, and a full record of every transaction in your account history. None of that exists at a physical table.
How we rate what we publish
- We confirm the operator's licensing position and its stated eligibility for UK players.
- We read the full bonus terms — wagering multiple, game contribution, maximum bet while wagering, expiry and win caps — not just the headline.
- We check the cashier: supported methods, minimums, published withdrawal timeframes, caps and fees.
- We assess the library by category rather than by a headline game count.
- We review the support channels and the complaints route on offer.
- We weigh reader reports, especially on payout timing, and revisit pages when the terms move.
We research and verify; we do not claim to have deposited or withdrawn at these sites. Commission never affects a score. More on who we are sits on our about page.
Before you write to us
If your question is about a specific account, the operator will resolve it faster than we can. If it is about our coverage — a wrong figure, a missing condition, a brand that behaved differently to how we described it — send it over with the detail above and we will look at it properly. Corrections are the most useful mail we get, and they change pages.
Please gamble within limits you set before you start, and treat a bonus as entertainment spend rather than an investment.